FAQ

Find the answers to all most frequently asked questions about your next holiday

What are the check-in and check-out times?

The scheduled check-in time is from 2.00 pm. If you arrive before then, you can already register and start enjoying all hotel facilities, like the All-inclusive, car park, lunch, and besides we will verify the chance of delivering the room as soon as possible and inform you when it is ready.
We kindly ask you to leave your room by 10.00 am.
To avoid queues or waits we recommend you to settle the bill the night before or during the stay. It is possible to ask directly the reception for a late check-out subject to availability for an extra fee.

What are the opening times of the restaurant?

Breakfast 7.30 – 10.00 am
Lunch 12.30 – 2.00 pm
Dinner 7.30 - 9.00 pm

What does the All-inclusive include?

The All-inclusive formula includes:

Unlimited all-day available soft drinks at the restaurant: water, wine, beer, soft drinks and juices; at the bar: water, soft drinks and juices
Restaurant service with three daily served menus and proposals of meat, fish and vegetarian dishes every day
Access to the hotel pool
All-day entertainment
Unmissable theme nights
Beach service with 1 beach umbrella and 2 sunbeds

Do you have any particular dietary requirements, intolerances and allergies?

We can’t guarantee the non-contamination of products because we don’t have dedicated kitchens being able to handle severe intolerances or allergies (e.g. coeliac disease), so we kindly ask you to contact us in order to find together the best solution for both of us.

Can I have discounted tickets for the parks?

Yes, you can buy them directly at the reception, so you can jump the line at the ticket office.

Is there a car park?

Yes, there is a parking area for your car.

I decided to arrive by train. How far is the railway station?

The railway station of Misano Adriatico is located 850 m from the hotel.

How far is the hotel from...?

Beach: a few steps
The Marco Simoncelli Misano World Circuit: 4.3 km
The Aquarium Le Navi of Cattolica: 2.4 km
Aquafan (leisure park): 6.3 km
Oltremare (leisure park): 6.4 km

Validity of booking

Each booking will be valid after receiving a deposit equal to 30% of the total amount of the stay (or of the balance in some offers), to be sent within 7 days from receipt of the confirmation. -EXCEPT FOR SOME OFFERS-

Cancellation

In case of cancellation up to 7 days prior to scheduled arrival, the total paid amount will be returned in the form of voucher, usable until September 30th 2022.

Early departure

In case of early departure the client has to pay a penalty charge equal to 3 overnight stays. In case of non-refundable packages and rates the full amount of the stay will be withheld.

How can you pay the hotel stay?

You can pay directly at the hotel as follows: cash or by bankcard, cheque and credit card (Visa and MasterCard).

Can I take my four-legged friend on holiday?

Small size pets (maximum 10 kg) are welcome at our hotel! We will demand a little surcharge to sanitize the room at the end of the stay. Pets are not allowed to enter the dining room and swimming pool.